Cancellation Policy

Last modified on 19 Jul 2016

This Cancellation Policy applies to the booked tours in Moscow, St. Petersburg and Golden Ring cities.

 

Guiding fee / private transport

If you cancel:

  • 10 days or more before the start of the tour:  no cancellation fee
  • between 10 and 3 days before the start of the tour:  75% cancellation fee
  • less than 3 days before the start of the tour:  100% cancellation fee

 

Kremlin / Armoury Museum / Peterhof / Catherine Palace Admissions

If you cancel:  

  • 32 days or more before the start of the tour:  no cancellation fee
  • less than 32 days before the start of the tour:  100% cancellation fee

 

St. Bunker Tour

  • 32 days or more before the start of the tour:  no cancellation fee
  • less than 32 days before the start of the tour:  100% cancellation fee

 

Hermitage Admissions

If you cancel:

  • 15 days or more before the start of the tour:  no cancellation fee
  • less than 15 days before the start of the tour: 100% cancellation fee

 

Railway Tickets (including Sapsan)

All raiway tickets booked with us are non refundable.

How to cancel a tour

If you would like to cancel your tour(s) please notify us about it as soon as possible via email info@kremlintour.com.

Please make sure your email has reached us – we will confirm the receipt as soon as we get it.

We will pay back an amount due within next few business days.

Have a question?

Please view our FAQ  or  contact us.

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